TrainerTainment Blog

Tips, Coaching, and Training – Onsite, Online, and Ongoing to Improve Sales, Service, and Leadership

Service BEYOND Sanitation

Service BEYOND Sanitation

We are definitely in an unprecedented time. Even though things may feel scary and uncertain, opportunity and innovation are also possible. These possibilities are visible each and every day. Hopefully, we’ve used some of this time to analyze the type of business we want to be when we reopen (and we will reopen!). I personally am obsessed with guest service, so If you haven’t spent some time thinking about your customer service standards, it might be a good time to add that to your list NOW.

read more
What to do Now . . .

What to do Now . . .

Tired of Waiting? I know each of us is tired of waiting or worrying about what’s next. Uncertainty can cause a bit of insanity. My solution to the uncertain, is always to take some type of action. If you want to stop waiting, do something. As I thought about the things that might be worked on now in planning to re-open, PEOPLE ring first and foremost in my mind.

read more
Please, I’m Begging You!

Please, I’m Begging You!

Marlies is an amazing TrainerTainment team member. Her ability to keep us organized and take the lead on project and process development is second to none. In addition to her administrative powers, Marlies leads our management and leadership hiring initiatives. In...

read more
Who’s Your Brand Ambassador?

Who’s Your Brand Ambassador?

I hope you enjoy Mary’s enthusiasm as she shares her extraordinary guest service experience in this week’s blog. We all encounter service providers and each team member is a terrific brand ambassador…. or not! For those of us who travel a lot, every little...

read more

Pin It on Pinterest