TrainerTainment Blog
Tips, Coaching, and Training – Onsite, Online, and Ongoing to Improve Sales, Service, and Leadership
Service BEYOND Sanitation
We are definitely in an unprecedented time. Even though things may feel scary and uncertain, opportunity and innovation are also possible. These possibilities are visible each and every day. Hopefully, we’ve used some of this time to analyze the type of business we want to be when we reopen (and we will reopen!). I personally am obsessed with guest service, so If you haven’t spent some time thinking about your customer service standards, it might be a good time to add that to your list NOW.
What to do Now . . .
Tired of Waiting? I know each of us is tired of waiting or worrying about what’s next. Uncertainty can cause a bit of insanity. My solution to the uncertain, is always to take some type of action. If you want to stop waiting, do something. As I thought about the things that might be worked on now in planning to re-open, PEOPLE ring first and foremost in my mind.
A Little Woo-Woo for Today
I say the blog is woo-woo because it’s about emotion. Touchy-feely stuff. I believe we are in a time of great emotion as we navigate through layoffs, shutdowns, pandemics, and more.
Do Your Business and Personal Values Match?
VALUES Do your personal values (how you run your life, treat your family, your view of “fairness,” creating work-life balance, listening, responding, maintaining your environment) match up to the life you lead at work? If not, why not? REFLECTION This might be a...
Make Virtual Work Your Real Work
WE ARE A TEAM Here’s the thing about TrainerTainment: we are a team. We are a virtual team. Everyone lives and works from their home in a different state or city. We know what it means to be a team (not just people who work together, or us and them, or leaders and...
Please, I’m Begging You!
Marlies is an amazing TrainerTainment team member. Her ability to keep us organized and take the lead on project and process development is second to none. In addition to her administrative powers, Marlies leads our management and leadership hiring initiatives. In...
Today’s Excellence is Tomorrow’s Mediocrity
The risk of refusing to grow! What a quote! I love this guy Rick Houcek who writes a 2-minute Monday morning motivator. It’s easy. in that, it takes about 2 minutes to read, and I almost always get a ton out of what he puts out. The title of my article today is a...
Krista Estes and Sonya Terry Join Our Growing Team of Sales Specialists
TrainerTainment is pleased to announce that Krista Estes and Sonya Terry have joined the company as sales specialists. Krista comes to TrainerTainment after eight years with Walmart as a talent manager and trainer in its Academy Operations training center. She is a...
Who’s Your Brand Ambassador?
I hope you enjoy Mary’s enthusiasm as she shares her extraordinary guest service experience in this week’s blog. We all encounter service providers and each team member is a terrific brand ambassador…. or not! For those of us who travel a lot, every little...
Culture is Defined by Design or Default
I just finished a terrific re-read by Dr. Marilee G. Adams. She's authored a book titled, Change Your Questions, Change Your Life. There were many things that caught my attention as I listened to words penned by Dr. Adams. However, the title of this article today made...