Beth – I loved the audition process for our new party hosts – it really allowed their personality to shine through and as a result we hired some fantastic kids to help us with our newly re–organized and improved birthday parties. Because we hired them well, they really grasped the training and now they play with our birthday kids so well that the word is getting out all over town! And since we trained our desk staff on how to sell them, we have seen an IMMEDIATE increase in parties sold and reserved over the phone – we are also rescheduling cancelations so we keep the parties! Your system works, it works quickly and I am very glad we spent the time, effort and funds to invest in our birthdays.
Thank you for the bouquet information. The meeting went ok with the host. I had 3 come to me saying they didn't want to do it the "new" way and just wanted to be a runner. I asked them to at least try this Saturday (yesterday) and they agreed. Well most of them did GREAT! Madison is definitely our rock star party host and we are going to start voting for a "Rock Star Party Host" award every month and give them something fun. The ones that were unsure got double the tips they normally do and I think they are believers now. Thank yall again so much for doing such a great job with our staff.
Would you like your employees to be inspired to provide exceptional customer service? We train in centers around the country. You have the choice of a 1 or 2 day event. With that choice you may select from a variety of topics or let us help you with a custom program that will meet your specific needs. Let us help you motivate your staff to provide award winning customer service. You may choose to have us ramp up your birthday party program by helping to implement systems to increase your sales, number of parties, and best practices with your hosts! Whatever your need, TrainerTainment is here to provide you with fun training that promises to give you serious results!
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Great Guest Service is Great Sales!™
The guest is King! Your team sets you apart from your competition. Let us teach you and your staff how easy it can be to take any moment, difficult or easy, and turn it into a great guest experience.
We’ll work hand in hand with your sales staff to set goals and establish sales based models that can close more deals more often at a higher price!
Promotions drive customers to your center. Learn how to implement your promotional ideas based on a 30, 60, 90 day planning model that makes this process as operational as opening and closing the building every day.
Reach schools, corporations, and churches at the highest level! Most of the time, someone’s first look at your center is because they attended a group event. Host more groups and you’ll havemore customers!
Party Host Training
Your host makes or breaks your birthday party experience. Let us help train this important team! Implement low or no cost ideas right away.
Selling Birthday Parties
Implement a sales qualification process that can double the number of parties you currently book.
Train the Trainer™
You’ll improve morale, performance, and employee retention when you implement this one hour monthly training system. Receive a BONUS training segment by adding any one of the twelve trainer chapters from Fun Training, Serious Results® when you choose Train the TrainerTM as one of your three topics.
Birthday Party Development
Maximize your space, minimize down time. Make sure you are giving the best party experience for the right price. Value for the guest must equal profitability for your business.
Hire the best performers with this proven group interview technique.