Purchasing Information

Guest Services Conference

There’s no denying customer service is becoming increasingly important in the family entertainment industry. It has always been a staple, but with the growth of online reviews it’s imperative for a staff to impress every single guests from the very beginning of your relationship.

Our Guest Services Conference will train you to be the agent of change and improve the way everyone in your center approaches guest service. Guests expect more and more from the service industries, and with the help of Trainertainment, your team will be able to exceed their expectations by a mile.

At this conference you will learn:

Great Guest Service Begins with Guest-Focused Team Members

  • How to impress a guests from the beginning - from concept to consistency

  • Processes that produce and establish steps of service

  • How to handle the difficult guest

  • Telephone etiquette

  • Top Service Moments Idea Share